When a hospital which is growing rapidly has several siloed applications there can be many business challenges. These challenges can be critical which may be tampering the growth of the business. Here are some reasons that may encumber the growth of their business with the various software systems:
1.Wasting the productivity of the employee:
When the hospital is in the process of growth, the employee must operate at the best possible productivity. If the employees are down with the inefficient and the disjoint processes the errors can be increased which will take away their time from other important duties. There are important processes like order processing, creating invoices, taking expense approvals and fulfillment that take a longer time for completion. Take an example that your employees are spending hours by entering the order information manually and a few of your employees are pulling it out from the CRM system to calculate the sales and commissions. In the meantime, if any of the orders get cancelled the employees have to rework on the complete data. Such tasks can reduce the agility that your company may require for its growth.
2.Lacking real-time visibility:
When a system is un-integrated, there are multiple databases overlapping and we cannot get a view of the business performance very easily. Various reports such as finance, sales, marketing and services which show the performance of the hospital are very crucial for an integrated view of your hospital’s operations. As a lot of time is consumed many of the hospital’s give up this kind of operations. Countless hours that has been wasted on trying to get error-free information. Eventually it’s the growth of the business that suffers based on the inaccurate information being provided.
3.Complexity with integration and cost:
With a wide variety of applications IT actually wastes a lot of time and money on integrating maintaining and acquiring new versions for them. Once the software is purchased a lot of integration and maintenance is required for the different softwares to work together. On the other hand the time that can be used for the growth of the business is wasted and the maintenance cost shoots up.
4.Agitating the increasing customers:
The key pillar for your hospital’s continued success is customer acquisition and revenue growth. With the increasing competition it is a compulsion for the hospital to provide exceptional customer experience to take their business to a different level. If the various services that the customers are expecting from you are not being provided they are less likely to be purchasing from you. Integrated software ensures that the customer is provided with the right information and the employees can access all the information that they require regarding the customers.
Staff satisfaction is key to a hospital’s ability to retain staff expertise, to attract new and provide the customer experience that will generate increased revenues and profitability. Laborious, time-consuming and unnecessary processes to report, analyse or reconcile data take time away from employees fulfilling their core activities and can often be demotivating and lead to dissatisfaction. Employees that can undertake their daily tasks and flourish within a business using systems and data that enhance and add value are more likely to be more productive and engaged and as such more satisfied in their roles.